Returns and Exchanges
Once you get your shorts you’ll probably never want to take them off, however we do offer returns and exchanges.
We are happy to make your return/exchange process as smooth as possible with the following guidelines:
- We will accept returns on all Krass & Co. products purchased online up to 21 days after the original purchase for a full refund, with the deduction of the initial shipping flat fee of $5.00.
- If the item is returned within 60 days after the original purchase, we will accept the return for an exchange or store credit. All returns for exchange are free.
- All items sent to be returned or exchanged must be in their original condition. Krass & Co. will not accept items for return that have been worn, washed or used. Original tags must be attached.
- Items purchased for final sale will not be accepted for returns or exchanges. However, items purchased with a promotional code may be exchanged for the same style in a different color or size, or the amount spent can be applied as a credit for a new item. Promotional codes used previously may not be applied to a different item.
Krass & Co. strives to maintain the highest level of product and service quality. We guarantee our products to be free of manufacturing defects. We will accept any defective item for return or exchange as long as it is returned within 60 days. All returns/exchanges of defective items are free.
If you are shipping an item over $75, we recommend you use a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please allow refunds to be posted to your account 5-10 days after they are processed. It may take some time depending on your credit card provider.
Once your return is received and updated, we will send you an email to notify you of the receipt and refund status. If you have any other questions, please feel free to contact us at email@example.com.